Is Shipping Free?

Yes, Puzzle & More offer FREE shipping Australia, NZ & Canada Wide!

When Will My Order Arrive?

Once your order ships, you’ll receive a confirmation email with tracking details.

Please allow:

• 1–2 business days for dispatch

• 2–8 business days for delivery (Australia)

If your tracking hasn’t updated in 48 hours, contact us with your order number.

Once your order has been dispatched, you’ll receive a tracking email.

Please allow up to 48 hours for tracking information to become active in the carrier’s system.

For the fastest update, visit our Track My Order page and enter your tracking number.

If you’re unable to locate your tracking details after 48 hours, contact us with your order number and we’ll assist.

Some of our products are dispatched from different warehouses.

This means your order may arrive in separate parcels on different days.

If part of your order hasn’t arrived yet, please check your tracking details first — there may be multiple tracking numbers.

If your item arrives damaged, please contact us within 48 hours of delivery and include clear photos of:

• The item

• The packaging

• The shipping label

Damaged items will be replaced in accordance with our returns policy.

We offer a 30-day return window from the date of delivery.

For full details, please refer to our Refund Policy linked at the bottom of this page.

If you would like to request a return or refund, please contact us with:

• Your full name

• Your order number

• The reason for your return

Once reviewed, our team will provide the next steps in accordance with our policy.