Privacy Policy
Last updated: 15 February 2026
At Puzzle & More, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you visit puzzleandmore.com (the “Site”) or make a purchase from us.
We handle your information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.
1. Information We Collect
When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:
- IP address Browser and device type
- Time zone and general location
- Pages viewed and products interacted with
- Referring websites or search terms
This information helps us understand how customers use our store and improve the overall experience.
When you place an order or attempt to make a purchase, we collect personal information such as:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by our payment providers)
We do not store full credit card details. Payments are securely processed by trusted third party providers. We may retain limited transaction references for record keeping purposes only.
For the purposes of this policy, “Personal Information” includes both technical browsing data and order related information.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Communicate order updates
- Screen for fraud and manage risk
- Improve our website and product offerings
- Send marketing communications where you have opted in
- Meet accounting, tax and legal obligations
We may also use analytics tools to better understand customer behaviour and optimise our marketing efforts.
3. Marketing Communications
If you subscribe to our mailing list or make a purchase, you may receive promotional emails or SMS messages from Puzzle & More.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
-
Replying STOP to SMS messages
We do not sell or rent your personal information to third parties.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyse site traffic
- Deliver relevant advertising
You can disable cookies through your browser settings. Please note that some site functionality may be affected if cookies are disabled.
5. Sharing of Information
We only share Personal Information with trusted service providers necessary to operate our business, including:
- Website hosting providers
- Payment processors
- Shipping and fulfilment partners
- Marketing and analytics platforms
These providers only receive the information required to perform their services.
We may disclose information where required by law or to protect our legal rights.
6. International Data Transfers
Some service providers may store or process data outside Australia, including in the United States or Canada. By using our Site, you acknowledge and consent to these transfers where appropriate safeguards are in place.
7. Data Retention
We retain order information for as long as required to meet accounting, tax, fraud prevention and legal obligations.
You may request access, correction or deletion of your personal information where legally permitted.
8. Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion where permitted by law
To exercise your rights, please contact us via the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. The current version will always be available on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us via the contact form at:
puzzleandmore.com
Or by emailing:
info@puzzleandmore.com