Shipping Policy & Information

Last updated: 4 May 2026

This Shipping Policy applies to all orders placed through https://puzzleandmore.com.

1. Shipping Locations

Puzzle & More originated in Australia but now shipping to New Zealand & Canada.

2. Processing Times

Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).

Processing time refers to the time required to prepare and dispatch your order. This is separate from delivery time.

During peak periods, sales events or public holidays, processing times may be slightly extended.

3. Delivery Timeframes

Once dispatched, delivery generally takes 3–10 business days, depending on your location.

Please note:

• Delivery times are estimates only

• Regional and remote areas may experience longer transit times

• Delays may occur due to carrier issues, weather events or peak demand

Puzzle & More is not liable for delivery delays outside of our control.

4. Shipping Costs

We offer free standard shipping to all markets outlined in (1. Shipping Locations) on all orders.

There are no minimum spend requirements.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking details.

We recommend monitoring your tracking information for delivery updates.

If your parcel has not arrived within the estimated timeframe, please allow an additional 2 business days before contacting us.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at:

info@puzzleandmore.com

Orders can only be cancelled before they are dispatched. Once shipped, cancellations are no longer possible and our Returns Policy will apply.

7. Incorrect or Damaged Orders

If your order arrives damaged, faulty or incorrect, please contact us within a reasonable timeframe and provide:

• Your order number

• Clear photos of the issue

• A brief description of the problem

We will assess the matter promptly and resolve it in accordance with Consumer Law and our Returns & Refund Policy.

8. Delivery Responsibility

Risk in the goods passes to you upon delivery to the address provided at checkout.

It is your responsibility to ensure that shipping details are correct at the time of purchase.

Puzzle & More is not responsible for delays or delivery issues caused by incorrect address details supplied by the customer.

9. Contacting Us

For all shipping enquiries, please contact: